If the desired authorization complies with the given rules and regulations in accordance with the passenger rights, you can ask for authorization as follow:
Authorizations must be requested and placed on Air Greenland Helpdesk queue GOHGL0980/10 and will be considered from case to case with rejection or acceptance.
24 Hour Grace
Air Greenland allows a grace period of 24 hours, meaning that it is possible to cancel and fully refund a ticket within 24 hours from the booking time (NOT to be confused with issuing time!).
INPUT: FE AUTH FULL REFUND DUE CNL WITHIN 24H GRACE
In accordance to rules and regulations and in accordance with the passenger rights you can ask for authorization for refund by inserting:
INPUT: AUTH FULL REFUND DUE IRR ON GL544/780 GOHCPH DATE
INPUT: AUTH FULL REFUND DUE CNL/UC/UN ON GL544/780 GOHCPH DATE
Some authorizations must be requested and placed on Air Greenland Helpdesk queue GOHGL0980/10 and will be considered from case to case with rejection or acceptance:
INPUT: FE PLS AUTH RE-ISSUE DUE REASON ON GL544/780 GOHCPH DATE
If you need to explain further please finish the line with - see RM line no.
There may be cases with other authorization needs, for example:
INPUT: FE PLS AUTH NM CORR FROM XX TO XX
(Same person/same name - namecorrection due misspelling on name or surname)
INPUT: FE PLS AUTH NM CHG FROM XX TO XX DUE REASON
(New name - ONLY on FLEX and PREMIUM and IF same firm same purpose - otherwise no authorization will be rejected)
INPUT: FE PLS SEE RM-LINE NO REGARDING REASON
(A decision and/or respond will be made on the reason)
All segments related to the original ticket must be changed to alternatives/cancelled/deleted on time accordance to the rules before queueing.
Authorization with accept or rejection will be inserted as a new FE-line.