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  1. Air Greenland Agent Help Center
  2. GENERAL INFORMATION AND PROCEDURES
  3. PROCEDURES

Authorizations

If the desired authorization complies with the given rules and regulations in accordance with the passenger rights, you can ask for authorization as follow:

Authorizations must be requested and placed on Air Greenland Helpdesk queue GOHGL0980/10 and will be considered from case to case with rejection or acceptance.

24 Hour Grace
Air Greenland allows a grace period of 24 hours, meaning that it is possible to cancel and fully refund a ticket within 24 hours from the booking time (NOT to be confused with issuing time!).

INPUT: FE AUTH FULL REFUND DUE CNL WITHIN 24H GRACE

Irregularity/cancellations/UN, UC
In accordance to rules and regulations and in accordance with the passenger rights you can ask for authorization for refund by inserting:

INPUT: AUTH FULL REFUND DUE IRR ON GL544/780 GOHCPH DATE
INPUT: AUTH FULL REFUND DUE CNL/UC/UN ON GL544/780 GOHCPH DATE

Some authorizations must be requested and placed on Air Greenland Helpdesk queue GOHGL0980/10 and will be considered from case to case with rejection or acceptance:

INPUT: FE PLS AUTH RE-ISSUE DUE REASON ON GL544/780 GOHCPH DATE

If you need to explain further please finish the line with - see RM line no.

Other authorizations
There may be cases with other authorization needs, for example:

INPUT: FE PLS AUTH NM CORR FROM XX TO XX

(Same person/same name - namecorrection due misspelling on name or surname)

INPUT: FE PLS AUTH NM CHG FROM XX TO XX DUE REASON
(New name - ONLY on FLEX and PREMIUM and IF same firm same purpose - otherwise no authorization will be rejected)

INPUT: FE PLS SEE RM-LINE NO REGARDING REASON
(A decision and/or respond will be made on the reason)


All segments related to the original ticket must be changed to alternatives/cancelled/deleted on time accordance to the rules before queueing.


Authorization with accept or rejection will be inserted as a new FE-line.

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